Hillcrest Hospital Visitor's Guide (2023)

Hillcrest Hospital Visitor's Guide - Welcome

Hillcrest Hospital Visitor's Guide - Welcome

dear patient,

Welcome to Hillcrest Hospital. I am pleased that you have chosen us as your healthcare provider. At Cleveland Clinic Hillcrest Hospital, you will be cared for by private practices and Cleveland Clinic physicians and specialists who work closely with qualified nurses and clinicians.

Our goal is to be the best place for care, an ideal place for healing, and an enduring resource for patients and families in times of illness and health. Regardless of their job title, our caretakers work hard to provide you with a great experience.

This is what our work is about – patients and families. Each of our physicians, clinicians, administrators, hospital staff and volunteers strives to provide the highest quality care with sensitivity to individual needs and concerns.

National studies have repeatedly recognized Hillcrest as one of the top 100 hospitals in the country for several years. Thank you for your trust in us. This guide to patient and visitor facilities will be a helpful resource for you and your family during your stay at Hillcrest. If you have any questions or there is anything we can do to make your stay more enjoyable, please contact one of our caretakers.

Thank you again for choosing Cleveland Clinic Hillcrest Hospital.

Richard D. Parker, MD
Hillcrest Hospital

Next: Important phone numbers

important phone number

important phone number

  • Main number:440.312.4500
  • Emergency Department:440.312.4600
  • Health Information Services:440.312.4544
  • Cleaning service:440.312.3180
  • Medline Medical Referral Service:866.733.6363
  • Ombudsman:440.312.9140
  • Information about the patient:440.312.4580
  • Pediatric Emergency Department: 440.312.7337
  • Security:440.312.3390
  • Spiritual Care/Healing Services:440.312.3739
  • Social Services/Care Management:440.312.4662
  • Volunteers:440.312.4130

Previous: Hillcrest Hospital Visitor's Guide - WelcomeNext: Visiting Hours

visiting hours

(Video) Prisma Health Hillcrest Hospital

visiting hours

Would you like to find out about the visiting hours? At Cleveland Clinic Hillcrest Hospital we have open visits. That means you can visit your loved one in the hospital 24/7 – except in some intensive care units.

Make contact with a patient

To contact a patient, call440.312.3066. The patient's first and last name are mandatory.

Previous: Important phone numbersNext: Visitor ID

Visitor ID

Visitor ID

The Cleveland Clinic has a photo identification system for visitors to its regional hospitals. Adult visitors must show a valid photo ID to enter the hospital outside of normal visiting hours. Upon entering the Emergency Room entrance, visitors are issued a badge showing their name and photo, room destination, and expiration date (enhanced badges are available). Must be used on the outside of clothing.

Visitors who do not present an identification document will not be denied access after the visit has been confirmed, but will be photographed.

Previous: Visiting Hours

travel and transportation


Taxis and limousines

  • Yellow cab: 216.623.1500

Previous: Visitor IDIn the vicinity: parking lot

the park

(Video) Inside PBX at Hillcrest Medical Center

the park

parking fees

Parking is free.

parking spaces

A parking garage is located west of the main entrance. There is also parking across the street from the hospital on Hillcrest Hospital's North Campus.

Im Hillcrest-Bus

The Hillcrest campus shuttle is available from 5:00 a.m. to 8:00 p.m. From Monday to Friday, excluding public holidays, to serve our patients and guests. This free campus bus will take you to the main hospital campus, the back entrance to the doctor's offices, and the north campus parking lot.

Valet parking and fees

Main entrance valet parking hours: Monday to Friday, 5:30am to 5:00pm.

Valet parking at the Emergency Department entrance is open Monday through Friday, 8:00 a.m. to 4:00 p.m

  • $8 per vehicle
  • $6 per vehicle with a valid handicap tag, valid AARP card, or valid Golden Buckeye card


Security personnel are available at 440.312.3390 or extension 23390 to escort you to your car between 8:00pm and 11:00pm. and 5 a.m

From 9:00 p.m. to 5:00 a.m. the main entrance to the hospital is closed and all visitors must enter through the emergency room. Visitors must wear a visitor's pass after 9 p.m. – 5 a.m., seven days a week.

driving direction

  • Get directions to Hillcrest Hospital

Next: Pharmacy



Hillcrest Ambulatory Pharmacy is located on the first floor of the lobby.

Cleveland Clinic hours of operation may vary depending on the date and time of available services.

  • Check out the current opening times for Hillcrest Hospital


Bedside delivery of your discharge prescriptions

Hillcrest Hospital can fill out your discharge prescriptions and deliver them to you or your family at your bedside. A pharmacy employee will come to your bedside, collect the necessary information, and work with your nurse to obtain the necessary prescriptions. The pharmacy accepts most healthcare plans and can take credit card payment by your side. Alternatively, if you let us know, your family can collect their medication from the pharmacy, where other forms of payment are also accepted.

(Video) Padres Surprise Health Care Workers at Hillcrest Hospital

Previous: Parking

accommodation and services

Spiritual Care/Healing Services

If you would like a visit from clergy of a particular faith or from your own pastor, priest, rabbi or imam our office will be able to assist you and can be reached at 440.312.3739 or extension.

  • Learn about spiritual support services and other services offered at Hillcrest Hospital


The chapel is located outside of the Main Tower Lobby. All faiths are welcome.

Kosher Lounge

The kosher hall is opposite the chapel.

Bank clerk

ATMs are located in the hospital lobby and at the entrance to the basement cafeteria.


Phone: 440.312.9140 or extension 29140 from a hospital phone.
The Ombudsman is the liaison between Hillcrest Hospital and the patient in resolving any issues that may arise during treatment. We recommend that patients first attempt to raise their concerns with the department where the problem occurred. If you cannot find a solution with the person in charge, we recommend that you contact your department head or your supervisor. If these attempts are unsatisfactory, call our Ombudsman between 8am and 5pm. Monday to Friday, or you can leave a message anytime. Presenting a problem does not in itself affect the patient's future access to care.

music therapy and art therapy

Music therapy combines music and therapeutic techniques to support a person's physiological, psychological, and emotional well-being during the treatment of an illness. At Hillcrest Hospital, music therapists work in the inpatient areas and at the Cleveland Clinic Cancer Center.

Art therapy uses the creative process of making art to help patients heal and recover. Art therapists work with patients at the bedside, in group sessions, and in public areas with patients, families, and staff. Art therapy is offered throughout the inpatient hospital and at the Cleveland Clinic Cancer Center at Hillcrest Hospital.

Our voice: Health Partners Council

Hillcrest Hospital is proud to support patient- and family-centered care, an approach that fosters collaborative partnerships between healthcare professionals, patients and families. Families are more than just visitors to our hospital; You are an integral part of the healthcare team. A key component of patient- and family-centered care is Our Voice: Healthcare Partners Council. Patients and families can offer unique perspectives and valuable feedback on the standard of care they receive; For more information, visit hillcresthospital.org/pfcc or call 440.312.1863.

Previous: Pharmacy

facilities and restaurants

Meals for inpatients

The Department of Food and Nutrition Services is happy to provide room service. We offer a wide range of nutritious hot and cold dishes throughout the day. Our menu also reflects specific dietary restrictions that can be requested at the request of your doctor.

  • Opening hours: 6:30 a.m. to 7:30 p.m

To receive a menu and place your order

After your doctor has prescribed your diet, use your phone to call extension 26368 or dial 55 and our nutritionist will be happy to assist you. Family members can also help you order your meal if needed.

meals for guests

You can also order meals for family or friends for a small fee. Guest meal tickets may be purchased during office hours at The Bistro or The Cafe for $5.00.

Other catering facilities

Located in the basement of the hospital

  • Monday to Friday: 6:30 a.m. to 7:15 p.m

Located in the hospital lobby

  • Monday to Friday: 7 a.m. to 7 p.m
  • Weekends and public holidays: 7 a.m. to 4 p.m

vending machines
They are located in different areas of the hospital


Souvenirladen of Hillcrest Hospital

The hotel is on the first floor of the Seidman Tower, near the elevators. The Hillcrest Hospital Gift Shop is operated by Lori's Gifts.

Order online forfree same day deliveryfrom the gift shop straight to the patients in the hospital. Telephone orders are welcome and available during gift shop opening hours. No additional cost or minimum order required for hospital supplies. For your convenience, we accept cash, MasterCard, Visa, Discover, and American Express.

We offer personalized gifts for all occasions including:

  • Get well soon baskets and Thinking of you gift baskets
  • Personalized gift baskets for your special friend, relative, new mom and baby
  • Gift baskets for children. Just tell us the age of the recipient and we will put together a suitable gift basket for you.
  • Beautiful fresh floral arrangements
  • Potted plants or milkweed decorated with a gift bow
  • Balloon bouquets, including balloons that sing when tapped

Gift items include:

  • Toiletries like lip balm, lotion, hairbrush, toothpaste and nail clippers
  • Socks, slippers and bathrobes
  • handbags and scarves
  • jewelry and reading glasses
  • games and stuffed animals
  • inspirational gifts
  • seasonal gifts
  • maps, magazines and books
  • collectible figures
  • Frame

Special features:

  • We offer a customer rewards program. Earn rewards in the gift shop by earning points on all qualifying purchases.
  • We also offer "Weekly Special" promotions. Stop by and be sure to ask about this week's hottest feature!

Call 440.312.3475 for more information.

Gift shop opening hours

  • Monday to Friday: 8 a.m. to 8 p.m
  • Saturday and Sunday: 10am to 7pm
  • Opening times vary on public holidays

(Video) Virtual Maternity Tour of UC San Diego Medical Center in Hillcrest
(Video) Hillcrest Medical Center 100th Anniversary


What time is visiting hours at Hillcrest Hospital Waco? ›

Learn more about our COVID-19 safety precautions. Visitation hours are 9:00 AM - 1:00 PM, 4:00-6:00 PM and 8:00-10:00 PM.

When did Cleveland Clinic buy Hillcrest Hospital? ›

In 1997, the hospitals became part of the Cleveland Clinic Health System.

How many beds does Hillcrest Medical Center Tulsa have? ›

Hillcrest Medical Center is a 656-beds hospital among Oklahoma's most widely respected and acclaimed hospitals, offering extraordinary care and a multitude of services in many areas including the state's largest dedicated heart hospital.

What are visiting hours at busamed hillcrest hospital? ›

– Open visiting hours are from 15:00 to 16:00 and 19:00 – 20:00 daily. No children under the age of 12 are allowed except baby's siblings, if accompanied by an adult. Visitors are limited to four per patient. – Other visitors are encouraged to wait in the comfortable pause areas.

Is Downtown Waco walkable? ›

An urban walk around downtown Waco, Texas, might be the best way to get acquainted with this small city whose popularity just keeps growing. Even as new construction changes the skyline, the urban center's past is evident in its architecture, historical markers, and open spaces.

Is Cleveland Clinic the best hospital in the world? ›

2 hospital in the world by Newsweek's World's Best Hospitals 2022 list. Cleveland Clinic ranked among the world's best in all 11 Newsweek categories, including eight in the Top 5 — cardiac surgery, cardiology, endocrinology, gastroenterology, neurology, neurosurgery, pulmonology and urology.

What is the biggest hospital in Cleveland? ›

1. Cleveland Clinic Main Campus – 1,294 beds. The Cleveland Clinic Main Campus, located in Cleveland, is the biggest general hospital in Ohio, with 1,294 beds.

Why is Cleveland Clinic so famous? ›

Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual “America's Best Hospitals” survey.

How many beds does St Francis hospital have? ›

How many beds is Poplar Bluff hospital? ›

Regional Physician Services is affiliated with Poplar Bluff Regional Medical Center, a 412-bed hospital serving Poplar Bluff and Butler County and the surrounding communities. Located in Southeast, Missouri, Poplar Bluff Regional Medical Center offers a wide range of health care services.

How many beds is Aspen Valley Hospital? ›

Aspen Valley Hospital (AVH) is a 25-bed community hospital that represents the best of two worlds, the warmth and friendliness of a small town, and the technical expertise of a major medical center.

What trauma level is Hillcrest Tulsa? ›

Baylor Scott & White Medical Center – Hillcrest Redesignated as Level II Trauma Center.

Is Hillcrest Medical Center for profit? ›

The Hillcrest Medical Center is a nonprofit partnership of hospital systems located in Oklahoma. It has 9 hospitals and 70 clinic sites.

How many beds is St Francis hospital Tulsa? ›

The health system is anchored by Saint Francis Hospital, a 1,112-bed tertiary center, which includes the region's only children's hospital and level IV neonatal intensive care unit, a 168-bed heart hospital and Tulsa's leading trauma and emergency center.

Can I spend the night at the hospital? ›

Any adult family member or friend who does not require supervision or physical assistance may spend the night with you in the hospital. Only one guest at a time may stay overnight. A sleeper sofa is available in your room for a guest spending the night. All sofas come with sheets, a blanket, a pillow and a pillowcase.

Are visitors allowed at Royal Sussex County hospital? ›

Information: Visiting is welcome on our wards during our visiting times (usually between 3pm and 8pm for an adult ward) and our patients look forward to seeing their loved ones during their stay with us.

Does Bryn Mawr hospital allow visitors? ›

Visitation Hours

4:30 p.m. – 5:30 p.m. 2 East: 11:00 a.m. – 12:00 p.m.

What is the best day to visit the Silos in Waco? ›

Time Your visit to beat the crowds

Skip the weekends if at all possible...Wednesday is the best day to go to avoid large crowds. Definitely stay away during holidays unless you don't mind Disney-like lines! The best time to hit The Silos Baking Co. is when it opens at 7:30 am.

Where do chip and Joanna live in Waco? ›

Chip Gaines and Joanna Gaines are always renovating homes, so it's no surprise their own abode is more gorgeous than anything you've seen on HGTV. The former Fixer Upper stars live in a stunning Victorian-style residence in Crawford, Texas, which is a suburb of Waco.

Is there a nice part of Waco? ›

Sometimes referred to as the Austin Avenue neighborhood, Castle Heights is one of the most affluent and sought-after neighborhoods in Waco. Castle Heights is named after Cottonland Castle, a striking Gothic building from the late 1800s. Located in Waco's North Side, the area boasts some of the city's oldest homes.

Which is better the Mayo Clinic or the Cleveland Clinic? ›

Mayo Clinic: Which Is Better? According to the 2022-2023 U.S. News Best Hospitals Honor Roll, Mayo Clinic is currently the best hospital in the United States, with Cleveland Clinic coming in fourth.

What is the most beautiful hospital in America? ›

Bon Secours St. Francis Medical Center of Midlothian, Va., has been named America's Most Beautiful Hospital by a poll of Soliant.com visitors. Soliant Health, an Adecco Group company, is a leading provider of specialized healthcare staffing services to hospitals and healthcare providers.

What is the number 1 hospital in the United States? ›

The #1 hospital in the nation - About Us - Mayo Clinic.

What is the number one rated hospital in Ohio? ›

Cleveland Clinic

What is the #1 hospital in the world? ›

Mayo Clinic, USA

The Mayo Clinic in Rochester, Minnesota, is the world's best hospital in 2022.

What is the number one hospital in Cleveland Ohio? ›

Cleveland Clinic Ohio Hospitals
HospitalOhio RankingRegional Ranking
Cleveland Clinic main campus11 (Cleveland Metro Area)
Akron General71 (Akron Metro Area)
Fairview Hospital54 (Cleveland Metro Area)
Hillcrest Hospital43 (Cleveland Metro Area)

What is the Cleveland Clinic controversy? ›

A Cleveland Clinic-owned hospital system in Akron, Ohio, is paying the federal government $21.3 million to settle claims it illegally billed the Medicare program.

What is Mayo Clinic known for? ›

Mayo Clinic is regularly acknowledged among the very best in the nation in the following specialties:
  • Cancer.
  • Cardiology and heart surgery.
  • Diabetes and endocrinology.
  • Gastroenterology and gastrointestinal surgery.
  • Geriatrics.
  • Gynecology.
  • Neurology and neurosurgery.
  • Orthopedics.

Can Cleveland Clinic be trusted? ›

The Cleveland Clinic is one of America's premier medical institutions, consistently ranked at the very top of the nation's best hospitals. I have little doubt that those rankings are well-deserved and that the care its staff provides to patients is reliably excellent.

What is the largest Catholic hospital systems? ›

CommonSpirit Health is the largest Catholic health system, and the second-largest nonprofit hospital chain, in the United States (as of 2019).
CommonSpirit Health.
TypeNonprofit organization
Number of locations142 hospitals 700 care sites
10 more rows

How many beds does St Michael's hospital have? ›

What is the largest hospital in Missouri? ›

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and the largest private employer in the St. Louis region.

What is the biggest hospital in St Louis? ›

Barnes-Jewish Hospital, located in St Louis, is the biggest hospital in Missouri, with 1,278 beds.

How many beds is St Luke's Houston? ›

Identification and Characteristics
Name and Address:St. Luke's Health - Baylor St. Luke's Medical Center 1101 Bates Avenue Houston, TX 77030
CMS Certification Number :450193
Type of Facility:Short Term Acute Care
Type of Control:Voluntary Nonprofit, Other
Total Staffed Beds:658
9 more rows

How many beds is Fountain Valley hospital? ›

Our 400-bed acute care hospital is committed to helping people in our community live happier, healthier lives.

What is the busiest Level 1 trauma center in the US? ›

Memorial Hermann-Texas Medical Center

With 17,000 trauma visits and over 6,000 of those patients admitted, MH-TMC has been described as the busiest trauma center in the United States. This trauma volume and acuity allow our residents to become experts in treating both critical and ambulatory trauma patients.

Is there a level 1 trauma center in Oklahoma? ›

That's why you can trust Oklahoma's statewide trauma system, centered around the nationally recognized Level 1 Trauma Center at OU Health University of Oklahoma Medical Center in Oklahoma City.

What is the highest rated trauma center? ›

You can get the highest quality of treatment in the US.
  • Stanford healthcare: Stanford. Enquire Now. Stanford is ranked one of the best hospitals by Newsweek for 2022. ...
  • Massachusetts general hospital: Boston. Enquire Now. ...
  • Northwestern medicine hospital: Chicago.

What is curfew in Waco Texas? ›

Austin and Waco have eliminated their juvenile curfew ordinances. Austin saw a 21% decrease in juvenile victimization in one year, and Waco has seen no increase in juvenile citation or arrest. Smart community policing increases safety.

How long is the Waco Riverwalk? ›

The Riverwalk

The Waco Riverwalk includes approximately seven miles of multi-use, lighted trail that loops along both banks of the Brazos River. The scenic path stretches from Baylor University to Cameron Park and passes underneath the Suspension Bridge.

What is open in Waco right now? ›

What's Open in Waco – Local Shopping
  • Adorn Boutique – Open, but private shopping appointments are also available.
  • Brazos River Supply.
  • Cameron Trading Company.
  • Christi's Interiors.
  • Coming Home to Waco.
  • Craft Gallery.
  • Harp Design Co.
  • Honey's Home + Style.

What is there to do in Waco on a Sunday night? ›

15 Fun Things to Do at Night in Waco, TX for 2023
  • Waco Pedal Tours.
  • Hueco Pedicab Tours.
  • Stumpy's Hatchet House.
  • True Love Bar.
  • Trojan Cork & Keg.
  • Dodge City Saloon.
  • Lakeside Tavern.
  • Mr Magoos.
Nov 28, 2022

Why is 35 shut down in Waco? ›

Interstate 35 will shut down Thursday and Friday to allow TxDOT crews to continue their reconstruction project. WACO, Texas — The video above was posted on Jan 26, 2022. Heads up Waco drivers. Interstate 35 will shut down Thursday and Friday to allow TxDOT crews to continue their reconstruction project.

Can you open carry in Waco Texas? ›

Beginning September 1, 2021, HB1927 made it legal in Texas for most people 21 or over to carry a handgun in a holster without a permit both openly and/or concealed. This law modified the previous open carry law from 2016 by eliminating the requirement to have a license to carry.

Can you go into the silos in Waco? ›

Spend the day at The Silos.

You can make a short 2 hour visit, or a long day visit enjoy all the intricate details of Magnolia Market. OR make it a weekend trip to Waco and enjoy the Waco farmers market and tour a Fixer Upper house.

How much is the lazy river in Waco? ›

And beautiful is definitely the correct term for this lazy river and cabana. Starting from just $21/day for a day pass, you have access to hot tubs, a heated outdoor pool, an indoor lap pool, a boxing gym, and much more.

Where is the longest lazy river in Texas? ›

So for those who are looking for a place to cool off, there's a waterpark in Waco, Texas that features an 80-foot waterslide and the world's longest lazy river. Waco Surf -- formerly BSR Cable Park -- located at 5347 Old Mexia Road, features everything from water slides to a surf lagoon.

Are there alligators in the Brazos River in Waco? ›

Just like fish and other aquatic species that coexist along the Brazos banks, alligators are still in the same ecosystem and active, so be aware of these large creatures when navigating the Brazos River and other waters within the lower basin.

What restaurants do chip and Joanna own in Waco? ›

Over the last 20 years, Chip and Joana Gaines have become synonymous with Waco, Texas. They've built a business empire, including the Magnolia Network, off their hit HGTV show Fixer Upper. In 2018, they opened Magnolia Table, a breakfast restaurant.

How much does it cost to go to the Silos in Waco? ›

Magnolia Market and its famous landmark silos occupy two city blocks in downtown Waco. Owned by HGTV “Fixer Upper” stars Chip and Joanna Gaines, the store offers items in Joanna's unique style. Admission to the complex is free.

What is the nice part of Waco? ›

Sometimes referred to as the Austin Avenue neighborhood, Castle Heights is one of the most affluent and sought-after neighborhoods in Waco. Castle Heights is named after Cottonland Castle, a striking Gothic building from the late 1800s. Located in Waco's North Side, the area boasts some of the city's oldest homes.

What is Waco Texas popular for? ›

Waco is widely known for the siege of the Branch Davidian compound in 1993, when agents of the Bureau of Alcohol, Tobacco and Firearms tried to arrest Branch Davidian leader David Koresh for stockpiling weapons and explosives at a ranch outside town.

Can you buy beer in Waco on Sunday? ›

What Time Can You Buy Liquor in Texas Stores? Texas's liquor laws are stricter than those for beer. Texas liquor stores are closed on Sundays and Thanksgiving, Christmas, and New Year's Day. If Christmas or New Year's falls on a Sunday, they must remain closed on Monday.


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